Richard Lines

Review of lastminute.com

If i could leave a minus star I would. LastMinute ...

If i could leave a minus star I would. LastMinute have taken months to provide a refund hiding behind COV19 as an excuse. The airline confirmed cancelled flights and were offering refunds months ago. They confirmed they had updated the systems that LM use but this made not difference. Only when we got ATOL involved have we suddenly received the refund. They are quick to take you money but have a list of excuses or ignore correspondence when it comes to refunds.

What I have learnt from this experience is never to use LastMinute.Com again and will only book via the airlines and hotels directly.