Bon Markel

Review of Comfort Hotel Heathrow

So here is what happened:

So here is what happened:

We arrived early morning around 9 AM and wanted to see if we could check-in. The rooms were not ready which is fair enough but Monica from the reception couldn t find our reservation. After typing and clicking around she managed to find something and said: oh your reservation needs to be created first. Which is weird because number 1, we were not a walk-In guest and number 2 the reservation was made weeks before our arrival. Not sure why the reservation team didn t created prior. Then she took our luggage and promised us that she will take care of it and we can return around noon. After a long day, I returned back to the hotel at 9 PM and the gentleman couldn t find our reservation AGAIN. He also then told me, that he needs to create the reservation first. So clearly Monica didn t do anything. The check-in process took longer than 15 mins... which is very long and wasted my precious time. As if it s not annoying enough, they gave me a room where the air condition didn t work. It had 28 degree that day - so you can imagine. They promised me to change the room and couple of drinks tomorrow as compensation. Well we are only staying for 2 nights and it s really wasting my time to unpack and repack to move the room again. Clearly this is my worst experience with any Mercure Hotel and I will never ever book this hotel again nor any other Mercure hotel on this planet. 4 stars? Where? - Room 282, 01. June 2019.