I had an accident on January 8th with a driver ins...

I had an accident on January 8th with a driver insured with ACCC. As I was trying to find a company that would repair my car, two of them told me that they do not work with ACCC because they do not pay the claims. I agreed to receive a check to reimburse me for the expenses but 6 month later the check still did not arrive. They refuse to communicate through email therefore there is no paper trail for the process. They also told me that the check will not be issued in my name but on the leasing company therefore I should find a way to endorse a check even when my car was leased with an out of town company. Very disappointed in the process.