My pipes are frozen so I am currently going to be ...

My pipes are frozen so I am currently going to be paying a service that is not benefitting me in anyway. I called them like two hours ago to find my water pump. My family found the water pump before they came around because we were told that they were going to take a while. When they finally got here; all they did was sit in their truck for like thirty minutes; they saw me come out like three times and didn't bother to greet me or address the situation. They even left after they saw me running after them! I spoke to a customer representative; she was terrible too. I work in customer service, and I am not allowed to talk to them that way. WORST SERVICE EVER. Rude lady, rude people.