Ga Kitten

Review of Nalley Toyota Stonecrest

I often prefer to take my car to the dealer for se...

I often prefer to take my car to the dealer for service jobs because they know my car best. I also think it's important to develop a relationship so that I'm seen as a valued customer and not someone to make a quick buck off of by recommending unnecessary services or repairs.

I was recently in for an oil change and to have a diagnostic on why my check engine light was on. I wasn't greeted immediately after I drove up even though there were several people in the area. There was more concern for the pizza that had just arrived than servicing a customer.

Thankfully, my preferred service advisor, Brian was working. His personable, yet professional demeanor was refreshing as always - and appreciated. He listens to my concerns, and I trust his guidance. I immediately took some of the recommendations he made for my car.

I believe in having my vehicle serviced regularly, and my car needs it more regularly than most. I wouldn't have almost 400,000 miles on my 04 Camry otherwise. Since the $19.99 oil change was eliminated after the buyout, I don't bring my vehicle into this location as often. Brian's excellent customer service keeps me coming back, and I always ask for him.

I am wondering...why is the protective paper and plastic still left in my car once service is complete? Now it's my job to dispose of it. Why not have trash cans in the area so that the person who drives the vehicle into the area can dispose of those items?