We had a horrible experience with Paddywagon Tours...

We had a horrible experience with Paddywagon Tours. Our trip was planned for a very long time and our reservation was pd for well in advance. On the day of our tour, we were 1min late arriving to the location pick up. As we were crossing the street to the location, we saw the shuttle bus not even stop, but rather drive onward even though we tried to wave them down. When we called the office, they stated that there was nothing they could do. When we emailed the company for a refund, there response was "We cannot issue a refund as the bus departed at the advertised time & your time-keeping is not our responsibility". Unbelievable, we are tourists who are visiting the city for the first time, and they didn't even wait a minute or two for their guests at the pickup location, nor did they call. Really? I have followed up on several occasions and they are ignoring us. Do not utilize this company, there are others that provide the same trips and have great customer service.