Richard Seagraves

Review of Hyundai of Athens

This is tricky.... as the customer service has bee...

This is tricky.... as the customer service has been excellent. My sales guy and the finance team were friendly and supportive.

Here is where I have an issue. I was told I was purchasing a new vehicle, a 2015 Hyundai Genesis 5.0. When I arrived to close, I was told that the vehicle had actually been a loaner to a customer and hence the 3000 miles.

Within one week of driving the vehicle off the lot, I had multiple sensors come on the vehicle, including hepatic steering, and a couple of other messages. In addition, the back seat pullout had cigars that had been crushed and spilled all throughout the seats. Furthermore, the left driver side feels off alignment at various points. Finally, when opening the front console for storage, there was a large sticky goo right in the middle of the panel. These issues are simply not what you expect from a top of the line Hyundai model where the customer is committing to large payments.

To give you a contrast, when I purchased my 2012 mercedes c300 used with 7500 miles (traded in for the Genesis), I never had a single issue with the vehicle in 70000 miles. The car and information were transparent, no last second information changes, and the car was immaculately cleaned and inspected before I walked out the door.

Now... I am not one to complain. I am a very calm and even guy and I know this team will assist in fixing. But reviews need to be honest.

You cannot sell a customer a new car, no matter how good the deal or how good the customer service and friendliness, and have these types of issues within a week. It is really upsetting to have to bring a brand new car into the dealership within a week.

I do not write this to scare anyone away. I simply hope that the management will understand the frustration with these issues, particularly when you are told last second it was a loaner car for 3000 miles but it is sold as new.