Shanna

Review of Hilton Riverside/Hyatt Regency...

HORRIBLE CUSTOMER SERVICE. First of all it took ov...

HORRIBLE CUSTOMER SERVICE. First of all it took over an hour to check in, when we finally got to the front desk there was no apology for our wait or anything. It took at least 15 minutes for each person to receive their room keys. It was the Sugar Bowl weekend and only 4 people were working the front desk when there were at least 7 other empty computers workers could have been at! If you're going to advertise as a place to accommodate that many people then you better make sure you have enough workers to check everyone in a timely manner. Second of all, don't charge your room for parking because your key won't work when you get to the parking garage and you'll end up paying for it anyways. Witnessed several people having to do this. When I called to get it taken care of, operator just told me it would be taken care of and didn't ask for my name or anything. She just hung up the phone. After calling again a few days later, I was transferred to a front desk employee who was equally unfriendly. The Marriott has a lot better customer service if you're looking for somewhere to stay in New Orleans. Not here.