Disappointing. Was convinced to upgrade to a beach...

Disappointing. Was convinced to upgrade to a beachfront villa by Moe.
This villa faces west.
Upon arrival and help with our luggage up a flight of stairs, we were left to sort out how everything worked.
The villa was extremely hot, and we thought the aircon had just been turned on.
After unpacking and getting hotter and hotter the penny dropped and the first of a series of phone calls started with no results.
We had been put into accomodation with aircon that was out of order, the "technician" was repairing it, and we could not be moved into our previously booked accomodation as the resort was "fully booked"
Next-----We like to travel with music, either in a USB stick or walkman. There was a Bose sound system in the villa, but no way to connect a digital medium. YES---I did ask.
Housekeeping----leave at 9.30 A M and return at 1.30.PM and the room is not serviced---really.
The personal and luggage pickup to get to reception to check out was again disappointing.
I know, sounds like a huge winge, but there was no-one in authority to direct our concerns to while we were there.
The words---on his break, or ---gone for the day come to mind