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Review of Tallahassee Dodge Chrysler Jee...

I purchased a used vehicle from here in 2013. The...

I purchased a used vehicle from here in 2013. The sales team severely undervalued my trade-in and overvalued the vehicle I purchased. But I really wanted to get rid of the vehicle I was left with after a recent divorce.

I had already made arrangements with my credit union to finance the vehicle, but the sales person indicated that they we re not able to process this purchase through my credit union. So the sales team stated they would try and find a similar rate to what my credit union offered. By the time we got to this point in the sale, I knew my contact at the credit union was gone for the day and I wouldn t be able to reach them.

Unfortunately, the lone rate they got me was higher than my credit union s rate. Once we were close to finalizing the sale, they tried to convince me to purchase gap insurance. But I declined, then a manager came out and offered to include 15 free oil changes and 10 free tire rotations with the gap insurance purchase. I figured I would get my money s worth out of this deal, as I knew I would not be driving this vehicle much and would not put lots of miles on it over the years I planned on owning the vehicle.

So I enjoyed driving my new vehicle for several weeks and was contacted by my credit union to find out if I was still looking at purchasing a new vehicle. I told them I already purchased one and what the sales team told me about not being able to finance my vehicle through my credit union. The credit union employee told me that was not true and they could refinanced my vehicle at the lower rate. So I refinanced my vehicle to save money.

Fast forward 5 years, I still have the vehicle and have only used about half of my free oil changes. When I went to get my vehicle serviced today (3/30/19), I was told I did not have any more free services left because this contract had expired. Needless to say, I was less than happy, because the sales team did not mention I only had 5 years to use the free services I paid for when they sold me this package. Thankfully, the employee working in the express lane service area was able to give me one more free oil change. But told me they could not do anything else for me on this contract

Good luck to anyone else that purchases a vehicle from this shop. If you enjoy the feeling you get when your doctor checks your prostate or when you prep for a colonoscopy, you ll love this dealership. But, I know I will never purchase another vehicle from them.