Daniel Geier

Review of Harrison House Suites Bed & Br...

Unfortunately due to covid 19 our entire northwest...

Unfortunately due to covid 19 our entire northwest vacation had to be pushed out a full year to July 2021. We had to cancel many reservations and every hotel owner was extremely helpful except Anna Maria at the Tucker House. Our travel agent called to cancel the reservation as soon as our Alaskan cruise was canceled. This was well before the 30 days Expedia policy noted by Anna Maria. In fact it was late April when Disney cancelled the cruise and we cancelled all of the reservations. That was the nail in the coffin to our northwest trip. My agent was told no refunds but a voucher would be provided. We didn't have a problem with a voucher until we read the voucher stating that it's good for travel anytime Except July, August, or holidays. We were already booked for July 23 and 24th 2020 with a deposit of 576.88. We needed to be booked for July 22nd and 23rd 2021 to accommodate our exact trip one year later. Anna Maria says no way the voucher cannot be used in July and that she is being super generous in providing me a voucher I can't use. We disagreed with the entire process and she decided to go ahead and charge my card for the rest of the stay (576.88) against my authorization. This is a ridiculous business owner on a power trip and I would caution anyone considering this place to be aware. I've disputed the charges and so we will see what the bank thinks about Anna Maria's generosity. I may very well take up a civil suit as well since this is such gross and blatant thievery. Charging a person for a full stay they never had due to this pandemic then offering a credit to only be used during the off season (when they are dead slow) is about as low as it gets. Anna Maria you should be ashamed of yourself taking advantage of people during this pandemic for your own personal gain. Again you are not being generous nor fair providing a voucher for travel dates that coincide with your off season. Your profiteering by attempting to force travelers into your off season and rebook high season. I really hope somebody does try to use the voucher that's in my name and they get a free stay out of it. I would find that truly comical since I can't use it and will not be paying for it. Take a good look because this is a person stealing from the public offering useless vouchers and charging credit cards without authorization. She's doing it because her poor family needs the money more than mine apparently. Carefully weighing out if she should steal or rebook the person for the exact dates a year later. Good try but your not being honest and you've rendered no services. Good luck with your merchant account.