Aaron McCoy

Review of Larry H. Miller Toyota

I wish there was an option for 0 stars. I have nev...

I wish there was an option for 0 stars. I have never been treated so poorly while trying to give someone the chance to earn 40K worth of business. I called them to discuss pricing on ordering a truck to be made in the factory. They gave me an offer which was the best offer I had received yet. I said that sounded good and I would drive up to finalize it. On the way, I got an offer from another dealership for somewhat less. I texted the representative to let them know of the new offer but that I appreciated their willingness to give me a good deal to begin with and wanted them to get a chance to earn my business. They said to drive on up and they would beat it. 1 hour drive both ways. I get there and the sales manager gruffly says he will beat their offer by 25$ while being visibly upset saying it. It was a slap in the face. Not worth my time or gas money. I said, I didn't appreciate the nickle and diming. He then yelled at me that I was the one nickle and diming. I knew our conversation was done and I offered to shake his hand on my way out. He just sat there and wouldn't even shake my hand. Then his manager called me as I was driving to the other dealership to finalize my purchase there and accused me of being dishonest because I didn't turn down the other dealership's offer like we had some contract or something. Regardless of price, I will never return to Larry H Miller based on how I was treated. I think they are forgetting that they need my business and not the other way around. Terrible management.