Lily Wang Hill

Review of Hilton Riverside/Hyatt Regency...

I m a gold member of Hilton Honor, however, I didn...

I m a gold member of Hilton Honor, however, I didn t get complimentary breakfast when we stayed at Hilton New Orleans Riverside from 5/22- 5/29. Instead, I was charged with all the breakfast we had at Hilton. After the vacation, I contacted the customer service right away, however, up to this morning (6/17/2019), the issue is still unresolved. One representative claimed that I got points. Actually the points I got was for the non- house keeping choice. Obviously they don t know what they re doing. I am very unhappy!