We are dealing with ACCC Insurance company since A...

We are dealing with ACCC Insurance company since April 4. MY son was Pushed off a overpass on I45 DOWNTOWN Houston rush hour 8am TRAFFIC his truck dropped 15 feet on top of another moving car. HPD came out. The ACCC Policyholders was found at fault from all the witnesses. He stated he was late for court. My truck is total. This Insurance company has done nothing and refused to accept responsibility. They stated their policy holder has not given his side regardless of the police report. They stated to file on my Insurance and the could take 30 Days. If you have this Insurance and hit someone having anyone to deal with ACCC will only make Everthing worse...Today is April 21. Come this Wednesday it would have been 3 weeks since my son's accident. ACCC still have not done anything, but a Anetta from ACCC called and left a message about the body shop fees for storage and stated they were excessive and I need to call and get them to lower it or it would be coming out of my settlement. I callback to see if the accepted responsibility yet and she said, no. That they, ACCC just got the police report and she would forward so it can be review..ACCC is blaming everyone but ACCC for the ridiculous bill. Not their delays. I will report when ACCC accepts responsibility...Today is 4/26/18, Thursday and It's been 3 weeks since my son's accident..I called ACCC Insurance this morning and talked with Ruby, Team One and asked if ACCC INSURANCE has accepted responsibility. Ruby said "Yes" they have after she reviewed my clam. I asked Ruby when did they accepted. Ruby said Monday, 4/23/18. I asked Why was I not informed. She stated Team One is no longer handling and the Total Loss Team will contact me. I ASKED about a rental car, since we're been without for 3 weeks and needed a car to get to work and medical treatment. Ruby said someone else will contact me and she could no longer help. I am sure the fees for the tow have increase and ACCC INSURANCE blames us for allowing the towing company to taken as my baby was rush to the Hospital from the accident by ambiance. Today is Friday, April 27 and we still have no help from ACCC INSURANCE. I called this morning and talked with Glenda, who State Team One was my Adjustor. I informed Glenda I talked with Rudy who said that they were not because my truck was a total lost so I asked to speak to a Supervisor because I need a rental car. JENNIFER, A sup got on and said she would take a message and have Someone call me back. AS OF Noon no calls. Today is June 26, 2018 and this miserable Company is still Miserable. My property is Still not settled and Janetta Garcia and Erica both hung up on me without hesitation when I called trying to get it settled. Panetta yesterday and Erica today....