Was hit by one of their clients, they called me sh...

Was hit by one of their clients, they called me shortly after and said they would be in contact with me within 48 business hours and they would provide a rental, neither of those things happened. I called a week later and was told they were waiting for a statement from their client. The collision threw my alignment off so I had to fix it asap and was told to seek reimbursement, I did that, then I received a letter in the mail a month later saying not enough coverage in the policy to cover damages and they recommended contact your insurance provider to cover for your losses. ...yeah..thanks. All the one star reviews are true. If you re hit by one of their clients, I m sorry. If the damage is extensive, get your policy involved immediately, but even then there s reviews saying they still won t pay. I do not see how they are still in business.