Review of Sofitel Imperial Mauritius Resort

4 years ago

Negative points :

Negative points :
The room is in my opinion not at the level of the prestige of the name of the hotel and the price of the stay. Refreshments are urgently needed and the problem of small animals squatting around the sinks must be resolved.

I also think that some young waiters located at the beach restaurant, must be cropped and trained quickly.
Rudeness, insolence, laughs for having forgotten to serve a coke and for making the customer wait 30 minutes and service of an infinite length ...
But on the other hand, you have to pay immediately and necessarily leave a tip if not we are limited mouth ...
Avoid the plate of fruit for dessert because you will have to wait approximately 30 minutes for preparation.
And if by the pool, you don't want to wait for your pancake for hours, I advise you to order it in the cabin and then go see the waiters to place the order again. You do their job, but at least it's going a little faster.
Good points :
Undoubtedly Eric, who loves the customer, the pamper, takes the time and listens to him attentively, a real nugget within this hotel, which I hope will be rewarded for loving his work and his customers so much.
Martika a waitress who deserves to climb the ladder thanks to her professionalism.
Ludovic who was helpful throughout the stay and who always seeks to satisfy the client.
Ruben who wanted throughout our stay, to give us the maximum despite the conditions not always obvious.
Nawaz and his smile, his kindness, his availability, we cannot forget you.
Thank you also to Kooshal, Nuvin and Parvesh who showed kindness, professionalism, an irreproachable and flawless customer service.
Thank you all for your very appreciated little attentions and your thoughtfulness.
Our stay would not have been the same without you and your kindness and it is thanks to you that we had a very good stay despite the negative points mentioned above.
Finally I want to thank the people in charge of the gym, who are serious and attentive