Sally Tiernan

Review of Bewleys Hotels

When we arrived the lady that checked us in had ve...

When we arrived the lady that checked us in had very poor customer service and didn't interact with us as you would expect a hotel receptionist to. Our room was a good size but very dark and dated. There was a faint aroma of urine coming from the bathroom but we managed to mask it with body spray. The bed was extremely uncomfortable, much like sleeping on a sheet of wood which resulted in no sleep and hearing people talking and coming back to their rooms all through the night. We had to be up early to catch our ferry and went to check out around 6:30am. We then went down to our car in the underground car park and used the paystation to pay for our overnight use of the car park and it says on the machine 'hotel guests 12.00 overnight stay' but had come up on the machine for us to pay 34.50. We had to then go back up to the reception which was not a short way to talk to the receptionist and turned out that he should have validated our parking card when we checked out. Luckily he did wave the 12.00 charge for us which was nice but our overall experience of this hotel was not enjoyable at all and as it was our last night of the holiday it really put a downer on our road trip around Ireland where we had got engaged.