Jared D Heaps

Review of Larry H. Miller Toyota

I have purchase 3 vehicles since my purchase here ...

I have purchase 3 vehicles since my purchase here and each experience has fortunately been better than my experience here. As a previous Director of Customer Service and Quality Assurance, my first action to rectify a dissatisfied customer would have been to contact them directly and do whatever I could to ensure their satisfaction. Unfortunately, Larry H Miller was more concerned about responding to my google review and not me. I assume this was to attempt to "save face" rather than satisfy a customer.
I have purchased 2 Toyota's since then, a 2014 4Runner Limited from Bountiful Toyota, and a 2019 TacomaTRD Off Road from Mark Miller Toyota. I can honestly say that the best experience by far, during and after the sale was at Mark Miller.

Do yourself a favor and look around. It will likely save you a ton of stress!

Horrible experience. I was looking to find a new Tacoma Off Road TRD, some what short notice because I was leaving town for work in two weeks. I was pushed into a Baja TX for $$$ more, which was my decision to purchase, so I can blame them for pushing to up sell.

I then decided to add Side Steps, and a Camper Shell, that they apply $1700.00 of their purchasing power towards (strange part of the contract) and a complete front end clear bra. I was ensured that this would be no problem to have completed prior to my departure.

The first several days they went back and forth on the contract with us, we did not receive the APR promised to us. We continued to contact them to find out the status of the Camper Shell and other work to be done, only to be passed back and forth between the Parts Department, Sales and Service.

Finally, two days prior to my departure they contacted me to drop the truck off for the parts I paid for the be installed. During this time we found were notified that the shell hadn't been ordered and would take a week or so to get in, WTF. They put the side steps on, however they initially put cheaper ones on, and I had paid for the nicer ones.

Then they had someone? Not sure who take my truck to install the Clear-Bra. It was not a Toyota manufacturer, several days later my wife and I started to notice several bubbles, which isn't hard to do on a black truck.

I had to leave town and wasn't able to get this fix, nor did I have my shell. I was ensured that my destinations Toyota department would take care of the shell, however when we arrive and sent the Toyota dealerships info to my salesman Chad,
he quoted us a much higher price than I was able to walk in and get, again WTF.

To this day I have had to fight them to get the 1700.00 + Taxes back, that they had charged me for the shell, that I never received.

All in all, they were the worse dealership I have ever dealt with, if you are thinking of buying here, do yourself a favor and check out Mark Miller Toyota. If you do buy from them, I hope your experience isn't as poorly as mine. I know that car salesman are the bottom of the barrel when it comes to ethics, follow through etc, but i feel this company was beyond that.

Hope this helps, there is a much more to this certain situation, if you care to hear it, and would like some pointers, should you decide to purchase from them, let me know.

Thanks Toyota Fans,