Andrea Brown

Review of Carlock Toyota of Tupelo

Bobby is a great salesman, we did not have any iss...

Bobby is a great salesman, we did not have any issues with him. He made sure we were pleased and showed great customer service. Our issues arrived on the financial department. Initially, they would not run the credit and chose to give us quotes that would satisfy them. It was not until we demanded them after the 3rd quote to run the credit, that they actually ran it. At that point, they still gave us another quote a high APR. It was at that time we requested that they inform us of the credit score, they stated that it was excellent credit 740+ (which we knew). However, the APR still did not match the credit score. At this time we asked to speak with the financial personnel directly, once we did he reluctantly gave us an appropriate APR. We wish the experience beyond Bobby was not difficult.