picked up a nail while running errands late in the...

picked up a nail while running errands late in the day setting off the low air in tire sensor. I was a bit concerned as I headed over to Mazda without an appointment. When I approached the desk in the car bay, the greeter was busy filling out paperwork and simultaneously another advisor arrived with yet more paper (Jay Rosenfeld). They started a discussion but stopped immediately when I approached. I said, no go ahead finish up as I did not want to interrupt. They both insisted on helping me right away. So I told them about the tire and then it was obvious to me by their discussion that they were eager to help. Jay assured me would take of the work. I was ushered into the waiting room and less than an hour later I left. They had found two nails and both were taken care of with a smile. Jay thanked me for being a return customer and that is precisely why I have bought my last 4 cars at Evanston Mazda. Their service is unbelievably good. The waiting area always has good coffee and cookies too! Thank you Jay, you made my day yesterday ;-) Scott