For my birthday last year my family bought me a sp...

For my birthday last year my family bought me a spa voucher in the amount of AED 2,000 (just over US $540). I finally managed to find the time to book an appointment 10 months later, only to be told that the voucher was only valid for 6 months and was now expired. It appeared that there was fine print on the back of the voucher which I had not seen, because any voucher I had seen or used before would always clearly state any such details on the front, where it is easily visible. Furthermore, I wasn't even remotely expecting any such time limitations because, again, any vouchers I have seen or used in the past have always been valid for up to a year in the least. I asked if the spa could make an exception. This was a birthday gift, I wasn't aware of the time limitation and my family had already paid for it so I wouldn't want them to have wasted their money. I was blankly told that this was not possible. Seeing that my request was not even being considered I asked to speak to the spa manager (Ms Rena) who flatly told me that there was nothing she could do. This was not the level of customer service I am used to receiving at Westin hotels, or any hotel for that matter. I asked to speak to her manager. She told me she would speak to him. She spoke to the Op's manager Mr Rainer who also would not make an exception. I contacted the GM's office (Fred Smits) and asked to speak to him. His assistant (Ms Pramisha) was the only person in this entire ordeal to be even slightly empathetic with me. She told me she would convey the situation to him and come back to me. When she did come back to me it was to tell me that the GM would offer me 50% off any treatment the next time I use their spa. I contacted Marriott Customer Care which has now bought out SPG- have waiting a least a month for a final reply, they informed me that they are unable to extend the expiration date of my gift card, and while knowing that was not the resolution I was hoping for, repeated that the hotel was still offering the 50% off discount for my next treatment. If you were in my place, would you go back to use that hotel or that spa?