Sadia Piracha

Review of Al Marwa Rayhaan by Rotana

Mecca a place of worship peace and respect. A plac...

Mecca a place of worship peace and respect. A place where we come to worship Allah and be kind and gentle with His people. My stay at The Rotana Ramada unfortunately wasn t respectful or peaceful. As mentioned in the website it s a 5 star property but has no qualities of one. We had multiple issues with towels, electricity and door issues. On top of all that, This morning during my 4 day stay, a security guard was rude to one of of female companions. She was sitting outside the breakfast place( which opens at 6am as instructed by the reception). He insisted that the female leave that area with a strong voice. When she asked where the toilet was he asked for proof that she was a guest at the hotel. In her return he still insisted that she leave. She said breakfast opens at 6am she will enter the area at 6am. A kind Arabic female ( hotel guest) also waiting patiently assisted the female. I would just like to add that The HOTEL needs to understand customer service. They should do all what s possible to facilitate the stay. Lastly wanted to add that the hotel should hire people who are qualified to be guest service manager. The lady we met had not the slightest idea how to handle guests. She on the other hand totally blamed the whole thing on us. I personally would NOT recommend this property to anyone.