Ms g

Review of Landers McLarty Chrysler Dodge...

The lack of communication is very poor!!! Yesterda...

The lack of communication is very poor!!! Yesterday I dropped my car off at 8 am and my appointment wasn't until 11. My vehicle only needed a minor repair. I never received a call or update on my vehicle. So I called to check on the status. The first time I called my service guy was with another customer and that's understandable. The second time I called he told me he would call me RIGHT back because my paperwork was on his desk (still not a problem) but I never got that call back I waited about 40min and i called back again. When I called back a lady answer the phone and told me Landers was closed for the day. At this point I'm totally upset not only did I have to be at work at 5am I also had to be at my second job and the repair that I needed didn't make the car undrivable. Any how she then called a manager to tell him my concerns. He later called me back and told me that he would take care of me in the am and which he did call. On that call I was assured that I would get a call right back from my service guy with a discounted total for the repairs. (Two hours later still no call) now I'm at the point where I don't want them to fix anything for me!! I've had to walk and catch buses to get to work and I wasn't about to do this another day. So I called my service guy I asked him to get my vehicle pulled up because I would never be back!! Then he tries and explain and apologize. (Nooooooo I have nothing else to talk about ) (I'm sure he had no problem getting to work that morning) On my lunch break I caught the bus and walked the rest of the way to the dealership and of course my car was still in the back. This was my final breaking point!! If i was told that they where going to keep my car I would've at least had the option to find other means of transportation but I wasn't gave that option this is not the first second or third time my car has been kept there without even letting me know that they didn't have the parts or couldn't get around to fixing it.. I remember one time they had it for two weeks just sitting there untouched because they was behind not caring if I had a way to work or a way to feed my kids I had to get around the best way I could. I'm so upset because this is suppose to be a dealership. I have gotten better customer service with a back yard mechanic!! A few months ago I paid for the two for one oil change special I will never come back to your location so please bless someone else with the oil change I have left on that account!! This place lacks communication, and consideration things that only take two seconds of someones day to do. I'll rather drive 40 min away then continue to be left with my back against the wall because of the lack of communication.

P.s if you do decide to leave your car at Landers dodge make sure you call and check on it because they won't call you!!!

Sincerely yours
Ms Fed Up Guy