Robert Kornegay

Review of Tallahassee Dodge Chrysler Jee...

This review is about the Quick Lube only. I liked ...

This review is about the Quick Lube only. I liked going there because the oil change is reasonable and 5k miles instead of SuperLube's 3k. The employees are very nice and courteous. I went there a month ago for an oil change and an alignment because my van was pulling to the left. Simple enough. I also mentioned that my "Brake Fluid Level Low" light in my dash was on as well as the "Change Engine Oil" light. When they were done, the dude specifically told me that they couldn't check the brake pads because of the rim size. I at least thought they checked the fluid level.

Anyway, as soon as I left, both of the lights were still on and the vehicle still pulled to the left. Because I drive so much in the van for work, I was not able to immediately go back. When I went back the second time, I said, it still pulls to the left and both lights are still on. After they investigated the alignment issue, they switched the front two tires from left to right. We went on a test drive together and ascertained that the tires were unevenly worn because it now pulled to the right.

As a dealership for this particular Dodge Promaster, I would assume that their level of attention to detail would be higher than say, Sirmons Alignment or Discount Tire. It is not. As Sirmons test drives their customer vehicles after an alignment and Discount Tire can identify unevenly worn tires.

I bought new tires and left. The "Change Engine Oil" light was off. The "Brake Fluid Level Low" light was still on. They had the wheels off, but probably didn't remember to check the brake pads OR check the brake fluid level even though I came back for that problem a second time.

I went back for a third time today. The very nice lady mentioned that it might have to be taken to the Service Department because the sensor could be faulty. She asked the technician and he remembers the brake pads were fine. Before that though, she said they would check the brake fluid level again just to be sure.

It was low. Then, she said I'd have to purchase a $16 bottle of brake fluid. After a month of driving with my "Brake Fluid Level Low" light on, it finally went off. Amazing.

The point is - I could have went to AutoZone and bought brake fluid a month ago. I didn't. I paid Tallahassee Dodge Quick Lube for an oil change and an alignment and $850 in new tires and $16 in brake fluid. SuperLube checks the damn brake fluid. I am upset I had to go back two additional times plus pay for the brake fluid. No discounts, no apologies, etc.

I won't be going back.