Absolutely shocking, they've been unable to set up...

Absolutely shocking, they've been unable to set up my account in nearly 3 months yet on the same day they sent me an email apologising for their issues they also send a letter that they are sending round a debt collector for lack of payment. Useless trying to get through on the phone, they've stopped replying to emails - don't go with them, don't trust them. Truly awful company.