Alexus Garrison Review of Carlock Toyota of Tupelo
I was in the market to buy a new car. Went to Carl...
I was in the market to buy a new car. Went to Carlock Toyota in Tupelo, MS expecting great service. I was met with a new sales associate with a great attitude and a true want to help me find my car. I would give him a 10/10 on attitude and service; however, my paperwork was filled out incorrectly which caused the financing company to red flag my account. This led to 2-3 days trying to fix my account. He also did not give me my drive out form. After fixing that mess, I went to pick up my application for title, which had the incorrect name on it. This led to me being told we did not finish all of our paperwork and had to come back up to the lot the next day. Upon arriving, I was handled a new application for title which was corrected, and had NO paperwork to sign whatsoever. I am unsure if this is establishment is filled with untrained employees doing their best who make nothing but excuses for their mistakes or if they truly do not know what they are doing. I will not recommend this establishment to anyone, because the service was severely lacking. I will say one good thing, I love absolutely my car!
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