Steve Allen

Review of Colonial Hyundai

After taking my vehice to another dealer for the s...

After taking my vehice to another dealer for the same problem and being told to contat siriusxm (a total copout - i researched this on the net first doofus), i was pleasanty surprised to have Colonial look over my car, diagnose the issue and order the part and fix it, all under warranty.

I'll be going back, both for service work and when it's time to swap my car.

Updated 2014-05-02 So, i've been taking my car to Colonial for a while now but my initial experience was obviously due to some folks having won some money or maybe made bonus - the service since then has been declining and today was the worst. Well over 2.5 hrs to have two tires changed, a fuel system service and the four tires rotated (seeing as two are already off for fitting and balancing, this becomes a much faster job). The two replacement tires were replaced under road hazard warranty - great. Just realize, you pay tax on these, based on the replacement price. Um, ok. I'm sure it's in th efine print attached to my invoice from when I bought the tires, right? Um, no, no attachment is even there.

So let's get to the tire purchase. They had mailed me a buy 3, get 1 free tire coupon. Ok, great, I needed tires, so I'll utilize the coupon. Well, at the time, the price seemed high but today I now know why. Todays tires - cost per tire - $200. Decembers tires (buy 3, get one free) - cost per tire - $267. Ok, for those unable to do the math take $200 and divide by 3 = it gets you (rounded up) $67. Ok, take that $67 and add it to three tires, and that's how Colonial likes to do business.
So, I can pay 4 X $200 = $800, or, i can get a bargain and pay 3 x $267 = $801. Hmm, interesting business practices.

Well, they'll no longer do business with me. I would recommend you to steer very clear of this place.