Hesham Alsalman

Review of Cheyenne Mountain Resort

Although we (myself and my wife) originally planne...

Although we (myself and my wife) originally planned on staying in a room with a king sized bed and a hot tub, we ended up staying in a standard room with two beds for all 6 nights. I made the original confirmed reservation more than a month in advance along with a training course I had in the area. Since this hotel was the designated accommodation for the training course, somebody got hold of my reservation and without taking my prior consent changed my room to a standard one and applied the course's rate. I said fine as long as my wife is included in the breakfast and we have a room with a king sized bed.

Afterwards, during the days leading to our arrival I received several emails with cancellations and rebooking of our reservation. I became uneasy, so I called more than once prior to our arrival and reminded them with my requests. I did not get much assurances. Only promises to leave notes and see what they can do.

Sure enough, when we arrived we were told that the only room available is a one with two beds. When we hit he buffet in the morning, only myself was included in the breakfast. We tried later that morning to modify the situation and were offered to move for two nights to a king sized bed room, but have to move back to a room with two beds afterwards, and no way my wife would have the breakfast included in the rate. And I cannot change the reservation to anything else.

Firing up an email to the hotel's management didn't help. Their reply didn't include any apology or admission of any wrongdoing.

This left a very bad taste in an otherwise lovely stay with a backdrop to die for.