Ivan Bencomo Review of Westlake Financial Services
Absolutely the worst financing experience! I finan...
Absolutely the worst financing experience! I financed a vehicle in Nov 2019 and made all my payments on time. On June 17th 2020 I paid off my vehicle and still today 09/01/2020 has not reflect on my credit as paid off!! Some customer service reps tell me it takes 1-3 months and others tell me they don t have the ability to tell me when they report to the bureau! The last rep I spoke with, did send an email to upper management but was rude and was talking over me instead of listening to my concern and really focusing on addressing the issue. I also read all the bad reviews and it seems like everyone only gets a generic response to make it seem like they care for their customers. I am beyond disappointed and do not recommend to anybody unless they really get back to me and show they care!!
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