THEY ARE TERRIBLE AT FOLLOWING COVID RULES REGULAT...

THEY ARE TERRIBLE AT FOLLOWING COVID RULES REGULATIONS

I had one of the worst experiences yesterday (September 19 at 1:50pm-2:05pm). The store had multiple signs stating "only 3 customers allowed in the store". They even have the timbit stickers directing customers on where to stand. It took a little bit when I was next in line to be served. There were at least 4-6 staff working on roughly 5 orders. And none of them said "just give us a minute we'll be right with you". Finally, a woman served me. After that I went to the right, as everyone does at this tim hortons to wait for my order. As I'm waiting about 3-4 people walk in. Not reading signs. Not social distancing. Now, no employee is giving out orders to customers pointing out the sign that clearly states 3 people max. No one seemed to care. When the socal gathering indoors just went back to 10 people inside. Already they had way more then ten people including their staff. I felt so uncomfortable and unsafe. My order took awhile. It wasn't even a complex order. Very simple. I felt as if I couldn't walk out because I've already paid for my items. And just waiting. As I finally received my order. I asked the gentleman if I give him 1.80$ could he give me a muffin and ring it in after. Given that there were about 7 customers is total in the line up. I felt he would have said yes given the wait for my original items. But he said no you have to go wait in line again. So I was taken back. Being refused. I've worked at Tim Hortons myself. I know that you are able to do that to provide GOOD customer service. To get the customer a good experience and want to come back. Others looked taken back when the tims worker said no because everyone seemed to be impatient and uncomfortable as well. I felt as if I wasn't safe given the COVID guidelines weren't being met.

Very disappointed. probably won't be returning. I have been going to this location for awhile. But one bad experience can ruin any future visits.