Lesa Baty

Review of Tri-Valley Bekins

Not so impressed. We hired Tri Valley Bekiins for ...

Not so impressed. We hired Tri Valley Bekiins for a cross-town move (approx 7-10 miles) - they did arrive on time and guys were nice- so far so good. But, they left to drop the first load off at the new house (just mostly boxes) and they Nwere coming back for larger items. They were gone for over 2 hours and it should not have taken that long- seemed like it took 45 min to an hour from the time they left the new house to come back to the old (I know because my husband was at the new house)- we assumed they stopped for a break- they never did explain and at the end of the day, no time was taken off my final bill but I decided not to complain since the cost was still under my budgeted amount (shame on me)- When they were leaving to take the final load from the old house they miscommunicated among each other and thought they had cleared with me that they had everything they were supposed to take- they did not and my son ended up chasing the truck down the street so they could come back- they still had a TV, a bed and some other items left behind upstairs. As it turned out. they still forgot the bed. At the end of it all, the old house had black scrape marks on the walls coming down the stairs, (it was being painted so I didnt make a deal out of it) and my washer and dryer have cosmetic scratches on the front (again, not worth making a big deal out of) but it does speak volumes to their quality of work. My new house was left with a white scratch on the hardwood floor from a box they carelessly put in place. After a few days of unpacking we discovered that my sons were missing three X-Box games (valued at $60 each) and my husband was missing a $350 box of ammo- we did not even have them move any guns or ammo- this was in my garage separated from everything else and one of the movers just helped themselves. After several attempts to reach someone, Joe, the Livermore manager finally called back and agreed to open a claim for us- this is after my husband told him we would be filing a police report- that got an immediate call back, let me tell you,. After another couple of weeks, and many un returned phone calls, Joe finally said he would be issuing a check for the loss- he even offered to drop it off since he lived in the area- nice gesture but NO follow through. No return calls, nothing- we finally just got a check in the mail. We tried to escalate to the National Claims Manager- Mike Rogers and even he couldnt be bothered to return a call and offer an apology. Customer service is king people! and this company failed miserably. I will never recommend