K

Kathy Rebh

3 years ago

I booked a room by calling the Motel direct. I wa...

I booked a room by calling the Motel direct. I was quoted for two queen beds in non-smoking for Friday. At our arrival we were given a handicapped room with one bed. When I spoke to the person at the desk, I was told I had been quoted a one bed room. He then slowly worked on his computer and without explanation gave me a key to the room at the end of the hall. It was two queens but another handicapped room. The following morning I discovered that the handicapped shower had leftover soap and conditioner bottle in it. The floor had been repaired with putty and there was no pressure from the shower head. When I reported this to the desk at checkout, she did not address the issue with me. I was told after she completed checkout that a manager would call me. Still waiting on that call.

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