Daniel Cochran

Review of Bob Rohrman Schaumburg Ford

Purchased a new car her. Expierence was horrible. ...

Purchased a new car her. Expierence was horrible. I was trading in two vehicles for one. Long story but I get quotes upon the first time I was there sitting and hashing out prices for 2 hours. Then before I go They say they can not come down any further until they see my other trade in. I bring in the other trade in and they start 3k higher than I left 4 days before. I eventualy purchased my car because it was the car I wanted for 0% interest and I still got a good trade in.

A week after I purchased the new car, I get harassed by a sales person asking if I was still interested in buying a car, I proceeded to tell him that I purchased a car from schaumburg ford. He asked me why I went with another dealer, and I explained once again I purchased a car from your dealership.

I recently went back to have my winter wheels & tires mounted and road forced balanced. I made an appointment, they told me it would be a half an hour on the phone. When I walked in they said ok balanced tires, I said please make sure they are road forced balanced and I got a blank stair from the man at the service desk. (I have a feeling they were not as they have a vibration) I was there over 2 hours 4 times longer than the estimate.

Then when I got home I noticed that the directional tread on the tires was going in both directions on each side of my car. one wheel going one way the other going the reverse on each side of my car. 2 tires not installed properly. I ended up taking it to another ford dealership who did not charge me to fix their mistakes. If a service department can not even put your tires on correctly I wouldn't trust them for anything more.