After booking hotel via phone, I arrived to find 5...

After booking hotel via phone, I arrived to find 5 people in front of me who were sitting around with all of their bags. I asked how long they had been there. 45 minutes. Come to find out, the personnel at hotel had overbooked it and even though they were told they had a room, none of them did. Even as I type this, they have been sitting there for 1.5 hours.

How would I know this? Well, checkin took at least 15 minutes once I was at front desk. Strongly due to very incompetent personnel at front desk who do not know what they are doing.

When I was finally given a key, I went to my hotel room, only to find out the key did not work. Went back down. Front desk gave me another key. Tried again. Still didn t work. Went back down. Then I went with the front desk personnel to my dirt (3rd time) and he could not get it to work. He also tried to manually open it with a hard key. After going through at least 20 keys on a keychain only a dungeon undertaker would wear, he found out none of his keys worked and he did not have the right key. I heard someone pass by on my way back to front desk that the keys don t even work here half the time .

So, alas, I am now in the lobby with the 5 poor gentlemen who have been here longer than I have, awaiting for the room I booked. I still do not know if I will get one at this point as the two people at the front desk had made no promises. It had now been 1.5 hours since I ve first arrived.

One promise I can make though: I will never stay at this hotel again, and I will never see Staybridge Suites the same way again. It is obvious this place

It is very obvious that key things about this hotel are inadequate. Poor management, untrained people, poor equipment operation over things as important as keys, and probably a lot more. I can t tell what the more is yet. I still cannot even get into my room.