My husband and I were blown away by the awesome cu...

My husband and I were blown away by the awesome customer service of Tripix, including our super rad tour guide and Tripix owner, Raisa, intern David, and staff member Joana. We first did a Pico Day Tour with Raisa, who is super fun and hospitable. She made us feel like family and facilitated a very nice experience, and the trip mates who we did not know prior to the tour, clearly also felt very welcomed and we all had such a great day together. Raisa takes you to the some very breathtaking sites around Pico, and is clearly extremely passionate about what she does and the island of Pico. She is very knowledgeable and we learned a lot, all in an awesome environment. She seemed to tailor the trip to the group and the weather, and is very flexible depending on what the group wants. At the end of the tour we forgot the cheese that we bought in the van. I Instagrammed Raisa who got back to me immediately, saying that she saw we had left it and was heading to our accommodation at that moment. Sure enough she brought us our cheese! She had also offered to bring anything including food or medicine to a couple that at the beginning of the tour (upon pick-up) could not join the tour due to being ill. She is very genuine and very much cares about her customers and wants to ensure the best experience for your time in Pico. We also met another guide along the way that seemed very nice and genuine as well. After hours my husband and I contacted them to see if we can get a two hour trip to Gruta das Torres the next day, and Joana and Raisa got right on it setting up the tour and our transport with David through Tripix to the caves. She allowed us to pay for both tours on the second day after they were both completed without fuss or hesitation. We already can t wait to come back to Pico to take more tours with Tripix, and could not more highly recommend this awesome (and environmentally conscious) company! Thanks Raisa!!!