I scheduled an appointment to address a recall wit...

I scheduled an appointment to address a recall with my Mazda. When I arrived to have the recall addressed, my appointment was not in the system. They agreed to see me anyways, which was good.
Part of the recall notice I received included complementary car wash service that I had included in the appointment details. When I arrived, however, i was told that couldn t happen because the roof rack would damage the wash brushes.
Then while I was working at a coffee shop while the shop did the recall work, I got a call that the dealer was out of the part they needed. And I d have to come back the next day. I rearranged my whole work day to address the issue on that day and it makes no sense that they wouldn t have confirmed they had all the parts they needed prior to even seeing me. It was overall an unpleasant and aggravating experience. Honestly, I don t ever expect great service of dealerships. This experience failed to meet my already low expectations.