James Gray

Review of Tallahassee Dodge Chrysler Jee...

Update: going from ONE star to 3-4. After coming...

Update: going from ONE star to 3-4. After coming back from Houston Peter called us up, and had us come in. As soon as I walked in I was treated kindly. They asked what Happened on our trip. They then refunded us the money without Hassel. This visit was more like the first before getting the Durango. A pleasant and friendly visit. I walked around the actual dealership and looked at the hellcats inside. What a beautiful and well kept building this is. The best looking Dodge I have seen. Met and talked with Richard Jackson Jr. Seemed to be an understanding and knowledgeable employee on the sales floor. It is always a great experience talking to employees that actually have a love for cars like you do. If interested in buying a card seek him out! Don't know how he is at the actual paper work and payment process, but does knows his cars and very friendly. My final view is I had some great and some bad experiences here. They did refund and work with us though. Much appreciated.

I just left the service center about 40 minutes ago. I called this morning and said that I have seen grime and muck in my radiator fluid. that BOB's auto repair said that I might need a new radiator and water pump. I told Dodge Chrysler jeep service center that I was leaving for a trip tonight and wanted to see if they would flush my system and see if things where okay. I told them I would have done it my self but I did not have the time today. they said yes. I brought it in and they had it by 10 am. I called at 1:45ish wondering how things where going. He said it was done and could be picked up. so I had neighbor drive me and the kids in so we could get it by the time they closed at 3:00 wife was busy. I got there talked to peter and everything seemed to be going swell. I payed the $160 to have the system flushed. They told me that the radiator seemed fine and the water pump. They where very friendly. Then when I was about to leave I opened the hood. low and behold good thing I did. the radiator cap wasn't locked on. Some reason liquid was already on parts all around the radiator. So I check my overflow. yuck!!! the reason I knew there was a problem in the first place was still glaring at me in the face. muck and brown grime all over the inside. the stick was mucky. The liquid looked like chocolate milk! so I go over and tell Peter. That when things got worse as I was told that was not part of the system and wasn't worked on. they should have at least filled it up though which it wasn't. He said the overflow wasn't part of the system and that's not what he thought I ment. Okay even if so, How did they not say anything when I payed for it,?why did they not fill it up? how is that not bad? So I stop arguing about how its part of the system other wise it wouldn't be there or hold liquid for the system to draw from if needed. I drive home. I later check the radiator, I open the cap and find two broken pieces of plastic floating around and dark rusty liquid. I'm pissed, did they actually check it, did they actually do the flush I payed for? why, is there broken pieces of something floating around? Even if they did the job why does it still look this bad and they did not discuss it with me.I want my money back and this done right. I decided to come here so it would be done right. Instead we don't know if our trip to TX is safe anymore. Lost the Trust I finally built up for this service center. Love walking around and seeing the cars. The service center though needs to fix this.