Kortney DuPre

Review of Sheraton Columbia Downtown Hot...

My husband and I are in the process of buying a ho...

My husband and I are in the process of buying a house in SC. We have been staying with this Sheraton while house shopping, when we came down for inspections, and the appraisal. The rooms are comfy and bathrooms are nice. While it is cramped it gets the job done. For the pros Bradley at the front desk is wonderful. He is helpful, attentive, and really cares that his guests enjoy their time. We have recently lost our key fob to our vehicle and as most know remote start fobs aren t cheap. He s gone out of his way to help us get it back. We are going to be sad to see him leave but wish him the best in his next chapter. Kim at the club lounge during breakfast is nice. Now the cons the hotel is pet friendly and we had dog mess in our room upon check in. Staff handled it and we went along with life. Now josh at the front desk is where the real problem starts. He has a terrible attitude, seems to think since he s a supervisor of sorts (more of a dollar menu manager but to each his own) he can speak to anyone in any tone, we used the valet service and it was busy one night no parking to leave the vehicle so josh suggests to leave the vehicle running in the middle of the street someone will get to it later, we are missing the key to the vehicle and josh implies it s not his problem hung up on myself and my husband when we called. Overall this is a nice property, we will probably switch to the Marriott two steps down however due to poor customer service.