Ren Fisher

Review of Recoveriescorp

Absolute scum company. First of all I got a text f...

Absolute scum company. First of all I got a text from them: "MR *my name* (I'm not a Mr lol) recoveriescorp has an important matter for your attention click the link to view" and did they not even attach a link, I thought it looked like a failed scam and ignored. Fast forward a few days, and I start getting calls from random phone numbers and another text saying to call them, I did and the robotic sounding lady on the phone with no manners or customer service demanded my full name, DOB and residential address!! I gave my name as they already had that, but refused to give them my sensitive info, as to my knowledge I did not have any debts needing to be recovered and still thought it was a scam call trying to steal my personal info. Called up my electric and phone providers to be sure and turns out I did have an internet bill with an old optus account that had a pro-rata amount left on it that I was told by optus previously was fully paid off and closed. The bill was $83 ($30 of it was late fees as it has been sitting there since october 2018), worked out with optus that they had been sending overdue notices to the wrong address even though I had provided them with my current address, so they waived the late fees and I paid them my $53, all sorted. Recoveriescorp called a few hours later again, now I knew it wasn't fake I provided them with my details to verify myself, they gave me the usual "we are recording this call blah blah" and I said "oh that's okay, just to let you know I am recording from my end also". The lady on the phone seemed to get really angry about that and yelled at me to stop recording because I don't have permission and authorisation. I asked her why can she record but I can't? She went on about some privacy thing and she said she will stop recording me if I stop recording her, I say "sure" and she goes on to say "your total outstanding amount is $94.xx, how would you like to settle this amount today, mastercard or visa?". I tell her in polite terms to get screwed if she thinks I am going to give her my credit card info over the phone. I then tell her the bill is for $83, not $94, and she spouts some nonsense about optus having a new service charge that has been added to my bill - talked to someone at optus again about this, this is total BS! Recoveriescorp obviously adds a random amount onto your debt to keep for themselves. I finally give up my act and tell her I've already resolved the matter with optus so she can stop calling me, and she pretty much acted like I was lying and demanding a reference number proving I had paid them and asking how much I paid them, I told her I paid them $53 because they waived my late charges and she implied that she would have to contact me again because she doesn't think I have paid them enough.

I can't imagine being someone who has fallen on tough times and haven't been able to pay bills (this whole saga was over less than $100, imagine how onto you they'd be if you had hundreds or thousands owing in bills) and have to deal with these rude, pushy, demanding phone reps who want your payment info to get more money out of you than you actually owe to your providing company/s.