Room was not ready by the 1600 guaranteed check-in...

Room was not ready by the 1600 guaranteed check-in time but staff was very polite about this and upgraded our room, which was nice! There was no shampoo in the room and we called twice to have some brought up so we could shower, this took quite a while and in fact we just gave up and showered without it. -- Marko at front desk was great, very professional and friendly.