Donna George

Review of Gemtel Green Network

Switched to green network emery for a cheaper tari...

Switched to green network emery for a cheaper tariff, that was my first mistake. Since joining in January my bills has gone up significantly.
Recently received emails advising that I had chosen to switch supplier, I hadn t. I contacted GNE immediately to advise that I hadn t authorised anything. Other company had made a mistake, which if GNE cancelled request properly would have been the end of it. Few days later another email, I emailed them immediately, no response (although their email stated they hope to reply within 5 working days).
Few days later another email to advise me I had switched??? I contacted GNE again, very unhelpful? Eventually advised me who had taken over my supply, and down to me to sort out, very angry. Also made me aware that no one checks their email..,not sure what the point?
I have logged acomplaint, could take 8weeks.
I am going to go to the energy ombudsman.
Appalling service.