Judy Thompson

Review of Maricopa County Treasurer's Of...

My company paid 100% of the taxes due on our prope...

My company paid 100% of the taxes due on our property. The check cleared on 12/2/2019. We sold an easement to the City of Mesa at the end of 2019.. I received a late notice with interest stating we had not paid our taxes. I called the customer service help line in June 2020. The county created a new parcel number by adding an A to the end of the old number. Our payment was sitting on the old account number without the A. We never received a bill for the account with the A until we got the late notice. The first person I talked to was very nice and instructed me to send an email explaining that the money needed to be moved from the old account number to the new account number. I sent that email in June. Now weeks later, the money still has not been moved. I called again and was told that the county is not responsible to notify us of the amount due. We are responsible to make sure the taxes are paid. THE TAXES WERE PAID!
We had no notice that a new account number had been created. We paid the taxes that were due and billed for that property and thought everything was taken care of. I was told that we are liable for the interest even though we actually overpaid the taxes. Now the new customer service rep has to submit a form to have this researched and that can take 7 to 8 weeks. This is such a waste of my time, the county's time and resources. Someone should have been able to see the taxes were paid and are sitting on another account. The interest should be waived and our over payment should be refunded. It should not take this much effort to correct the posting of a payment.