Greg Berry

Review of Bob Rohrman Schaumburg Ford

Dropped my car off in the morning for an oil chang...

Dropped my car off in the morning for an oil change in the morning. The technician did contact me around noon about needing a new battery which was great. They did NOT quote labor cost to me and surprised me with a $85 fee when I picked up my vehicle. Also I had to wait an extra hour after the scheduled completed service time because they forgot to install the battery. Pick up was supposed to be 4:45, the car was not released until 6:10. I would expect this service from an NTB. I will not be returning here.