Gabja

Review of GP Bikes

No idea how this place is rated so highly.

No idea how this place is rated so highly.

(If you're simply buying stuff from here (even though it's overpriced) then yea, I guess it's a straightforward experience...)

If you're trying to get servicing on a bike done or get straightforward and timely answers then forget it.

Literally just called in to ask a very simple question about a specific part (rocker arm in my cylinder head). I called first to ask if they have the part in stock (as I may have to replace it). The "Parts Department" said yes, they have it in stock. Ok. Great. (even though it's over priced $120 for one arm).

I then asked "I think I may need to have it replaced, can I bring it in (just the arm, not the whole bike/engine) so someone can take a look and better advise me?" - Parts guy: "I'm not sure, I'll direct you to the service department so a technician can better advise you" (Ok, fair enough).

I ask the same question, Service Dept.: "Ummm... I don't know... I don't have a technician right now...." (Me, ok... (why can't the person answering on behalf of the service dept. know how to advise me, they don't need to be a technician do they??)

Me: "Ok.... well I just simply want to bring in the rocker arm so someone can take a quick look at it and give me a yes or no answer"
Them: "Uhh, I don't know, I'm sorry I can't give you an answer on that..."

Really?

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I've had so many problems with GPBikes over the years, I honestly don't know why I keep going back (I guess cuz they're one of the only KTM service providers in my area unfortunately).

I've literally paid close to 1K for them to fix a 2010 Duke 690 that stalls and dies when the temperature rises. Why is that so damn hard to fix?
Honestly now, 1K ? Really?

I've resorted to trying and service the bike myself at this point.
For gods sake, Reddit is providing me with better service than GP Bikes.

I've even emailed the manager at GP Bikes over a week ago about all this and I've heard nothing back.

I don't think I'll be spending any more time or money here.