Janis Nicholas

Review of Gemtel Green Network

Absolutely hopeless. This is the worst energy comp...

Absolutely hopeless. This is the worst energy company I have ever used - and I am in my sixties well versed in switching. If you are happy to spend half an hour each time you try to make contact with them, if you are happy when they promise a phone call which never comes, if you are happy when the only response to an email query is the automated one then this is the ideal company for you. If you expect ANYTHING better then avoid them.

The promise of the phone call in their response below, needless to say, never came.

Second response comments on their attempts to phone me but unsuccessfully shows that they give up easily indicating their lack of customer care. The email referred to did NOT address my complaint, merely said that the issue had been resolved. IT HAS NOT. An attempt to contact them AGAIN through their messaging service has achieved absolutely nothing. Either these messages are not read or they are dismissed without response. The only way to get a response from them is to leave a negative review. Come on Green Network Energy, PHONE ME AND IF I DO NOT REPLY, TRY AGAIN. I DO HAVE OTHER THINGS TO DO THAN WAIT INDOORS FOR YOU TO DEIGN TO CONTACT ME. BETTER STILL, ANSWER MY CONTINUING QUESTION - WILL YOU RELEASE ME FROM THIS CONTRACT WITHOUT PAYING EXIT FEES?