Long story short, we arrived for check in past mid...

Long story short, we arrived for check in past midnight and were told that no crib is available for our baby even though we requested it several months ago. The front desk man Kirupa was extremely rude. I asked him, "what's your name?" and he responds, "why, is this going to get you a crib?" I was astounded that the Hilton lets their staff speak like that to their guests. We had to leave, because without a crib our baby would have to sleep on the floor or in her car seat, yet they told us they will still charge us for the stay! Apparently they are always having this problem of not having cribs available, yet it seems they couldn't care less to rectify this