Melanie Wood

Review of The Americana Conference, Reso...

The front desk /customer care was useless. We were...

The front desk /customer care was useless. We were up early and I called to see what time the breakfast started , the girl said 7, we get dressed and head down.. it started at 8. We go to a local coffee shop instead. We call and ask what time the waterpark opens, a different lady tells us 9:30... we get ready and head down and it's not open until 10!!! I called them back and asked them what exactly they are there for if they can't answer BASIC questions about the hotel. It wouldn't have been so bad, except I paid extra for the JR suite so my son could use the sleeper sofa, and the mattress was so AWFUL sleeping on the floor would have been better. I had to squeeze him in with me. Why did I pay extra?! Thursday night wasn't as loud but Friday night we had people screaming in the halls and waking us up with the noise and the smoking right outside our window. I would not stay here again. The arcade was VERY small and smelled like chemicals or spray paint to the point you couldn't be there. The "waterpark" is VERY small, the hot tub was just hot water ( no jets), and the paint was chipping off and floating in the water. The water slide was "okay" and the wave pool was small but decent.