Carrie Peltier

Review of PetFirst Healthcare

When we signed up we were led to believe that the ...

When we signed up we were led to believe that the only thing we needed to do to submit a claim was to provide the detailed receipt for medical visit we paid for out of pocket. When I tried to submit a claim, they would not accept the claim unless I provided ALL the medical records from every visit to ANY vet the dog had seen for the past year. This included multiple locations because some are urgent cares and some are regular vet visits. Then when I asked to cancel I received an email confirming the cancellation first. Then I recieved a second email saying that it wouldn't be cancelled until I filled out a cancellation form and sent it in with the specific policy number I wanted to cancel. They change your policy number every year, so this is no doubt intended to deter or prevent your cancellation. The entire process is shady.