Swauny Jones

Review of Hilton St Ermins

This place is beautiful on the outside and has a l...

This place is beautiful on the outside and has a lovely lobby. Everything else is super expensive and the staff are pretty snooty here. They gave us the wrong room without notifying us of any downgrades the first night. They ended up giving us something better to compensate after we made a stink but were reluctant to do so. The newer room they gave us had gifts for another person in the room waiting for us which they came to claim 20 min in our new arrangements LOL. On top of that the heat was blowing cold air. They had to send someone up to change the filter and get it up and running again so we can have a somewhat warm room to sleep in. For all their troubles we asked for complimentary breakfast for all the hassle which they offered after about 10 minutes of going back and forth. The next day we go for breakfast only to find out that the breakfast wasn't included as promised. We went back and forth between various staff before finally figuring it out. The following day on checkout we find out they actually charged us for the breakfast which was 28 pounds per person. Took us another 20 min to sort that all out as well. The staff here are pompous and clueless with very little customer service. The Concierge was very nice and helpful.