Patel Jay

Review of Bob Rohrman Schaumburg Ford

Went in to do my regular oil change and a check up...

Went in to do my regular oil change and a check up as I was close to my warranty. Book the appointment in advance for 12:30 afternoon. Was there 10 minutes before. Met the service advisor and told him that I have appointment for oil change and just check up as I m close to my warranty expire and also I would like to install front license bracket. He said yea we ll take care of it. Followed him at the small office they have by the bay and was given estimate of $510. I was like wait why it s $510 for oil change and license bracket ? He told me that he added this services like wheel alignment, flush services, break service etc. Ok first of all I never ask for those services to be added in my invoice so I told the service advisor to remove those as I don t need it. Thn Asked about my the front license bracket. He told me that it s like $30 for the part and then he will not charge me for the labor. So finally Set for the oil change and front license bracket. After that he said the system is not letting him remove the items so he will just take care of it manually. Told me that it will take one Nd half to two hrs, seriously ? Even after I booked the appointment just for oil change and front license, 2 hrs then what is the meaning of booking an appointment ? Left my car there Nd went home. No call or text after like one and half hour for the update. Finally I went there and asked if my car is ready. They checked and said yea it s ready So thn why u guys didn t inform me. Whatever I was at cashier and given $135 invoice. I was like wait why it s 135 ? I Was charged $52 for the bracket and $30 for the installation. Was told abt $30 all together. Total rip off. Would not recommend anyone to go there. Please avoid.